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CW&D
Legal

Terms & Conditions

Effective
3 May 2021
Last updated
6 June 2026

Welcome to Canberra Windows & Doors. These Terms and Conditions govern your use of our website, canberrawindowsdoors.com.au, and the products and services we provide. By accessing the website or engaging our services, you agree to these Terms. If you do not agree, please do not use the website or our services.

01

Use of Website

  1. 1.1A minimum age requirement of 18 years applies.
  2. 1.2You must use the website lawfully and must not infringe the rights of others or restrict their use of the website.
  3. 1.3We reserve the right to modify or discontinue the website, temporarily or permanently, without notice.
02

Intellectual Property

  1. 2.1All website content, including text, images, logos, and graphics, belongs to or is licensed to Canberra Windows & Doors and is protected by intellectual property laws.
  2. 2.2You may not reproduce, distribute, modify, or create derivative works of any content without our prior written consent.
03

Product and Service Information

  1. 3.1We aim for accuracy but make no guarantee that website content is complete or correct.
  2. 3.2All products and services are subject to availability and may be withdrawn or modified at our discretion.
  3. 3.3Prices and specifications are subject to change without notice. A written quotation sets out the price and specification for your project and takes precedence over general information on this website.
04

Quotations, Orders and Payment

  1. 4.1Quotations are based on the sizes, specifications and information available at the time. Please check your window and door sizes and layout carefully before accepting a quotation. Once a quotation is accepted, we are not responsible for any incorrect sizes provided by the customer or builder.
  2. 4.2A deposit of 40% is payable when you place an order. The balance is due within 7 days of delivery. Your order is confirmed once the deposit is received.
  3. 4.3Quotations exclude any government-imposed duties or taxes that may apply at the time of import. Where these apply, they will be itemised separately with supporting documentation.
05

Delivery

  1. 5.1The estimated lead time for delivery is 6 to 10 weeks from order confirmation and receipt of the deposit. Timeframes are estimates and not guarantees.
  2. 5.2Delivery is made to a safe, accessible point. Goods are not lifted to upper levels or carried over unsafe or unclear ground, and risk in the goods passes to the customer on delivery.
  3. 5.3Any damage must be reported to us within 48 hours of delivery.
06

Installation

  1. 6.1Installation is available on request and is quoted separately from supply.
  2. 6.2Where installation is not arranged with us, the customer is responsible for engaging a suitably qualified installer. Correct installation is essential to product performance and to any applicable warranty.
07

Warranty and Aftercare

  1. 7.1Products are covered by the applicable manufacturer warranty. Nothing in these Terms limits any rights you have under the Australian Consumer Law.
  2. 7.2We provide ongoing aftercare and maintenance only for windows and doors that we have installed. Products supplied by us but installed by others are not covered by our installation or maintenance service.
  3. 7.3Final cleaning of the windows and doors is the responsibility of the customer or builder. Protective film and tape must be removed by the builder within 3 months of installation.
08

User-Generated Content

  1. 8.1By submitting content, you grant Canberra Windows & Doors a non-exclusive, royalty-free, perpetual, and worldwide licence to use, reproduce, and display that content.
  2. 8.2You are solely responsible for the legality of submitted content and its compliance with third-party rights.
09

Limitation of Liability

  1. 9.1To the extent permitted by law, Canberra Windows & Doors is not liable for any direct, indirect, incidental, or consequential damages arising from your use of the website.
  2. 9.2The website is provided “as is” without warranties of any kind, express or implied. Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law.
10

Links to Third-Party Websites

  1. 10.1External links are provided for convenience and do not imply endorsement.
  2. 10.2We assume no responsibility for the content or practices of third-party websites.
11

Privacy

  1. 11.1Our Privacy Policy governs how we collect, use, and protect your personal information, and forms part of these Terms.
12

Governing Law

  1. 12.1These Terms are governed by and construed in accordance with the laws of the Australian Capital Territory (ACT).
  2. 12.2Disputes fall under the exclusive jurisdiction of the courts of Canberra, ACT.
13

Changes to Terms

  1. 13.1Updates will appear on this page with the effective date noted.
  2. 13.2Continued use after changes are posted constitutes acceptance of the revised Terms.